How this portal works
Your home page
It shows where your work stands. Waiting on you lists anything your Vivid team needs from you (an answer, a file, an approval), with who it’s for and why. If it’s empty, nothing needs you.
Requests
Press New request (top of every page) when something’s broken, you’d like something, or you have a question. Pick how urgent it is, add screenshots, and say what it’s about (a milestone, an agreement, a PO or an invoice) if you know. The form tells you upfront whether it looks billable, and nothing billable starts until Vivid has confirmed it with you. Each request then shows its status: queued, in progress, ready for your review, shipped.
Response times
Standard hours and reply targets are on your home page.
Use It’s hurting business now only when something is down or blocking your work.
Billing
Your admins and billing contact see Invoices, with a panel called How billing works for you: when you’re invoiced, when invoices are due, your rates by kind of work, and how to pay. Every invoice line says what the work was and links to its request or milestone. Work outside an agreement’s scope is never billed without a change order you accept. To question a charge, reply to the invoice email or raise a request and pick the invoice.
Approvals
Some milestones end with a decision your company records: Sign-off after checking, or Go for a cutover. When one is asked of you it appears under Waiting on you. Open it, check the list, and press the button. Only the person your company names can press it (any admin, unless you name someone on People). The record keeps who pressed it, when, and the checklist as it stood. Previews work the same way: Approve or Request changes on the request.
Adding teammates
An admin opens People, types a name and email, and picks a role. Addresses at your company’s domain get their invite right away; any other address waits for Vivid to approve it. The invite link works for 48 hours.
Who sees what
| Role | Sees | Can |
|---|---|---|
| Admin | Everything for your company | Raise requests, approve, invite and remove people, see the audit log, download your data |
| Member | Projects, requests, messages, files | Raise requests, post, answer tasks |
| Viewer | Projects, requests, messages, files | Look only |
| Billing contact | Agreements, invoices, payments | Pay invoices, ask about charges |
Your company sees only its own work. At Vivid, only the people assigned to your company can see your information.
Reaching Vivid
Post in Messages or on a request. Replies to portal emails reach Vivid’s inbox, but posting in the portal keeps the record in one place.
Never post secrets
Passwords, keys and database addresses are refused. Enter them directly where they’re needed, or share them with your Vivid team on a call.